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Whereas companies in different industries are deploying AI to enhance client experiences, McKinsey and Harvard analysis reveals that many healthcare organizations (HCOs) are reluctant to undertake AI partly due to mistrust within the expertise. As healthcare continues to transition to value-based care fashions, affected person relationship administration (PRM) is important for bettering affected person outcomes and bringing monetary advantages for HCOs, and AI will change into a strong instrument in assembly these objectives. This eBook explains how omnichannel, AI-driven digital help helps long-term, significant affected person relationships.
Uncover how AI permits HCOs to:
- Allow sufferers with self-service capabilities reminiscent of scheduling, prescription refills, and extra
- Give sufferers 24/7 entry to crucial info
- Scale back name volumes to offer workers extra time for higher-value duties and treatment workers burnout
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