A current KLAS Analysis report turns the highlight on Nuance Affected person Engagement Options, asking Nuance prospects about their experiences of deploying and utilizing our conversational AI know-how—and highlighting the affected person engagement outcomes they’ve achieved.
Because the concentrate on affected person engagement collides with extreme staffing pressures, many healthcare techniques are on the hunt for know-how that allows them to modernize their Digital Entrance Door and ship handy, frictionless experiences which are important for bettering affected person care outcomes and monetary efficiency.
By automating affected person interactions on voice and digital channels with AI-powered options, organizations intention to please sufferers with out further administrative burden. However in a market with a variety of gamers, it may be tough to know what to search for and what to anticipate. KLAS Analysis not too long ago spoke to a few of our prospects concerning the outcomes they’ve seen from implementing Nuance Affected person Engagement Options. I’m excited to share some highlights of what our prospects needed to say.
Fast affected person engagement enhancements
Nuance Affected person Engagement Options use AI-powered conversational AI to supply personalised, automated self-service capabilities in each channel, combining confirmed engagement know-how and deep healthcare experience to ship superior experiences. Seamless integration with EHR, CRM, and get in touch with heart techniques makes it simpler for sufferers to handle their care and will increase operational effectivity, serving to drive higher scientific outcomes — and value financial savings by way of diminished guide work.
The KLAS Analysis First Look report reveals that the Nuance prospects the researchers interviewed are happy total with Nuance Affected person Engagement Options, with 80% saying they’re “extremely happy.” What’s extra, all of the interviewees stated they’d purchase once more.
A lot of the interviewees (80%) achieved their desired outcomes both instantly (20%) or inside six months of deployment (60%), together with diminished burden on affected person help assets and elevated affected person satisfaction. Plus, we acquired “A” scores for total product high quality, total satisfaction, and product performance.
Nuance prospects worth our experience and responsiveness
The report options candid views from Nuance prospects, and I’m proud to say that, in addition to highlighting our reporting instruments and repair protection, they burdened how a lot they admire the experience and partnership of our groups.
“Nuance’s energy is that they have been a significant vendor within the voice-recognition know-how space even earlier than Microsoft bought them.… They’ve lots of expertise with automated responses,” stated one of many respondents. “Nuance’s individuals knew what they have been speaking about and what they may supply.… They have been capable of work with our staff in very granular element to make sure that we went over use instances, and so they particularly identified which questions wanted to be directed at actual individuals versus which questions may very well be dealt with routinely. Nuance is an effective companion.”
One other buyer highlighted the responsiveness of my colleagues, saying: “[Nuance’s] individuals have been distinctive. The seller has been doing an incredible job, and I believe that has been due to their administration staff.… [They] have all been very responsive…. The administration staff has taken us critically and has wished our partnership to achieve success. That has left an enormous impression on us.”
Our dedication to steady enchancment
It’s excellent to learn these endorsements, and so they’re testomony to the information, talent, and dedication of your complete Affected person Engagement staff that’s made up of colleagues from each the healthcare and enterprise groups and the Microsoft Well being Bot group. However I’m equally grateful for the interviewees’ suggestions on alternatives to boost our choices.
It’s by way of conversations like these, and our shut relationships with well being techniques, clinicians, know-how companions, and the analysis neighborhood that we’re capable of advance the AI-powered way forward for healthcare. And as a Microsoft firm, we’re uniquely positioned to combine essentially the most superior GPT know-how into our options.
Our portfolio of first-party affected person engagement functions continues to evolve with increasing use instances and performance — so be careful for extra information on how we’re enhancing our choices with healthcare-focused generative AI and enabling a broader ecosystem with our platform.