We’re very proud to announce that KLAS has recognized Nuance because the CDI chief in partnering with prospects to drive effectivity and outcomes. It’s a testomony to our method as a CDI vendor—innovating for and with our prospects to make sure that they succeed.
What does each healthcare group need after they put money into a Medical Documentation Integrity (CDI) answer? Measurable outcomes. They need to see higher effectivity and productiveness, improved high quality scores, extra correct reimbursement, and most significantly, they need their sufferers to obtain the very best care.
That’s why I’m so proud to share the findings of KLAS’s June 2023 Efficiency Report, wherein Nuance is recognized as the highest CDI vendor for serving to prospects drive effectivity and outcomes.
Within the report, Nuance ranks above different CDI distributors for driving tangible outcomes and supporting integration targets. We additionally stand out as considered one of solely two distributors that surpass the market common in each these key classes for a healthcare know-how accomplice.
Why do our prospects charge Nuance so extremely? Definitely, we assist them show their CDI enterprise case and monitor how their funding is transferring the needle on the metrics that matter most. However I feel it’s additionally as a result of we care deeply about making a distinction for them—in each method we are able to.
What it takes to create superior experiences and outcomes
At Nuance, we delight ourselves on delivering best-in-class know-how and a superior buyer expertise. Each depend upon constructing shut partnerships with healthcare organizations, who belief us to know their quick challenges and long-term targets.
This understanding permits us to evolve Nuance CDE One, our AI-driven documentation integrity answer, in lock-step with our prospects’ wants. It additionally permits us to tailor implementations, whereas drawing on our decades-long relationships with EHR companions to make sure a easy integration expertise.
However—and that is vital—we deeply care in regards to the sustained success of our prospects. Lengthy after implementation, we stay invested in serving to them optimize their outcomes.
Our buyer success groups present ongoing assist for CDE One customers, equipping them with an array of academic sources, coaching, and instruments. On the similar time, they work with CDI managers to make sure they’ll monitor efficiency at their desired degree of granularity.
Merely put, we make sure that everybody can take advantage of AI-powered know-how, and finally, really feel much more assured of their roles.
Why reporting is important—and why Nuance stands out
It’s onerous to underestimate the significance of sturdy reporting. A robust reporting system lets you proof scientific and enterprise outcomes rapidly and confidently. It additionally lets you spot the early warning indicators of future issues, pinpoint coaching wants and alternatives, and optimize efficiency over time.
However reporting is one space the place many CDI answer customers really feel let down. KLAS notes, “Poor reporting is a typical grievance of CDI customers—64% of respondents specific frustration with the reporting capabilities of their CDI answer. When reporting feels inadequate, customers are much less prone to really feel their answer has the performance vital for achievement.”
At current, some CDI options are assembly their customers’ reporting wants rather more successfully than others. As KLAS observes, “Nuance stands out to prospects […] for the outcomes pushed by the analytics package deal and for the system’s deep insights and visibility into knowledge and efficiency.”
To behave on insights generated by a CDI answer, a healthcare group must trust of their validity and have the ability to talk them clearly to each stakeholder. KLAS says, “Nuance prospects charge the accuracy of the reporting excessive and really feel they’ve flexibility in creating studies and displaying knowledge.”
The seeds of CDI success
A real understanding of every group’s present wants and future targets. A dedicated partnership that gives consultative recommendation and assist. The sturdy reporting to optimize efficiency and worth over time.
These are all seeds of success we plant with our prospects—however we couldn’t do it with out them. And we’re humbled they charge us so extremely. You possibly can learn the KLAS June 2023 Efficiency Report for Medical Documentation Integrity right here.